Refund Policy

R E T U R N S :
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We want you to be happy with your order! If the products you selected didn't work out, we will issue a refund for returns or exchange. Clearance sale products are final sale and can not be returned.

In the event that you need to return an item, you must first notify us by email for approval within 7 days of the date your order is received. Return shipping costs are the responsibility of the customer, and original shipping costs will not be refunded.

All returns must be authorised by our customer service department. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and returned to us within 14 days of the date your order was received. Make sure to ship returns in a sturdy box (not paper envelope or padded mailer), as damaged returns cannot be accepted.

To complete your return, please send your receipt or proof of purchase along with your return.

 

N O N - R E F U N D A B L E    I T E M S :
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- Gift cards

- Downloadable software products

- All items purchased on final sale

 

R E T U R N    P R O C E S S I N G :
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Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

G I F T S :
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If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

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